Protecting Our Clients From Account Takeover Fraud
Cyber criminals are increasingly targeting consumers by impersonating financial institutions to gain access to online accounts—a tactic known as Account Takeover (ATO) fraud. These scams are designed to steal funds or personal information by exploiting trust and urgency.
At Jet Direct Mortgage, safeguarding our clients and partners is a top priority. Awareness is the first line of defense.
How These Scams Typically Work
Fraudsters may pose as bank or financial institution representatives and reach out via phone, text, or email. They often claim there is suspicious activity on an account and attempt to trick individuals into sharing login credentials, one-time passcodes, or multi-factor authentication codes.
In other cases, scammers direct victims to fraudulent websites that closely mimic legitimate financial platforms.
Once access is gained, funds can be transferred quickly—making recovery difficult.
How to Stay Protected
- Never share your passwords, one-time passcodes, or MFA codes.
- Be cautious of unsolicited calls, emails, or texts—even if they appear legitimate.
- Use strong, unique passwords for all financial accounts.
- Enable multi-factor authentication whenever possible.
- Access financial websites using saved bookmarks, not search ads.
- Monitor your accounts regularly for unusual activity.
- Limit the personal information you share online or on social media.
If You Suspect Fraud
If you believe your account has been compromised:
- Contact your financial institution immediately.
- Change any potentially exposed passwords.
- Report the incident to the FBI at www.ic3.gov.
- Notify the company that was impersonated so they can take action.
Stay Informed
For the latest fraud alerts and consumer guidance, visit www.ic3.gov.
Jet Direct Mortgage remains committed to transparency, security, and helping our clients move forward with confidence.